FAQ - Frequently Asked Questions

General Questions

What is The Home?

The Home is a service for creating personal video walks through hometown places. You can order a video of any route in available cities, and our performers will record a quality video for you.

In which cities is the service available?

Currently we operate in these cities:

Kyiv
Lviv
Odesa
Kharkiv

For Customers

What are the ordering options?

Short walk — $24.99

15-20 minutes video, up to 2 km route

Standard walk — $34.99

25-30 minutes video, up to 3 km route

Extended walk — $49.99

40-45 minutes video, up to 4 km route, includes chat with performer

What additional options are available?

Entrance/yard access (+$5)
Urgent completion within 24 hours (+$10)

What are the order completion timelines?

Order completion plan:

Order acceptance

Finding a suitable performer

up to 72 hours

Video recording

Performer records video along the route

up to 3 days

Quality check

Checking compliance with requirements

up to 24 hours

Video delivery

Completed video will be available for viewing

Safe Transaction Guarantee

If the order is not accepted within 72 hours, you can:

Get a full refund
Extend the performer search time
Change order conditions

For Performers

How to become a performer?

Register as a performer
Upload verification video
Wait for verification (usually 1-2 days)
Get access to orders after approval

What are the video requirements?

Resolution: minimum 1080p (1920x1080)
Image stabilization
Horizontal recording
Smooth movement without sudden jerks
Clean audio without background noise

Technical Support

How to contact support?

You can contact us in one of these ways:

support@thehomewalk.com
+1 (587) 586-23-20

What to do if video quality is unsatisfactory?

Each video undergoes quality check before delivery to the customer. If you received a video that doesn't meet the requirements, let us know — we'll arrange a re-shoot or refund your money.